77joy Privacy Policy — Your information is completely secure

This Privacy Policy applies to the use of the 77joy online gaming platform website and mobile application. By creating an account on 77joy, you are deemed to have fully accepted this Privacy Policy.

We understand that people are naturally cautious about sharing personal information on online platforms. That is why 77joy has made this Privacy Policy available in plain, straightforward English — so every member knows exactly how we use their data.

This policy was last updated on January 1, 2026. 77joy reserves the right to amend this policy at any time. Any changes will take effect immediately upon publication on this page.

77joy collects two types of information from you — data you provide directly and data collected automatically.

Information Provided Directly

Information you provide during registration and account management:

• Identity-Related: Name, date of birth, gender
• Contact Information: Phone number, email address
• Payment-Related: Mobile banking number (Mobile Banking, Nagad, Rocket)
• Regarding KYC: National ID or passport number (where applicable)
• Support Contact: Messages sent via live chat or email

Automatically Collected Information

Information collected automatically while you use 77joy:

77joy uses your information only for the purposes listed below. It is never used for any other reason:

• Account management: Your information is used for registration, login, and account verification.
• Transaction Processing: Mobile banking details are used to securely process deposits and withdrawals.
• Customer Support: Your information is used to resolve issues quickly and effectively.
• Security Assurance: To detect unauthorized access attempts or fraudulent activity on your account.
• Bonuses & Promotions: To inform you of relevant offers and activate bonuses applicable to you.
• Legal compliance: Where required to meet regulatory obligations.
• Platform Improvement: User behavior is analyzed to improve service quality — fully anonymized.

How long 77joy retains your data depends on the type of information and applicable legal requirements:

• While your account is active: All data is retained for as long as your account remains active.
• After account closure: Financial transaction records are typically retained for up to 5 years for legal compliance purposes.
• KYC documents: After verification, data is retained for a specified period in accordance with applicable law.
• Support Messages: Retained for up to 2 years to facilitate dispute resolution.

Once the retention period expires, data is securely deleted or anonymized. 77joy servers are hosted in internationally certified data centers with 24/7 monitoring and regular security audits.

77joy uses cookies to improve and personalize your platform experience. Cookies are small text files stored on your device.

Types of cookies we use

• Essential cookies: To maintain login sessions and support core platform functionality. Without these, 77joy will not work properly.
• Functional cookies: To remember your language preference and other settings.
• Analytics Cookies: To better understand how the platform is used and improve our services. This data is collected anonymously.

77joy does not sell your data — that is our core commitment. However, limited information may be shared with the following parties in specific circumstances:

• Payment Processors: Required information is shared with Mobile Banking, Nagad, and Rocket to complete transactions.
• Game providers: Third-party game studios only receive the data necessary to operate their games.
• Legal authorities: Information may be disclosed when required by a court order or a lawful request from a government authority.
• Preventive Grounds: Certain information may be shared with security partners for fraud detection and anti-money laundering purposes.

Before sharing data with any third party, a strict confidentiality agreement is signed. Third parties are bound to use the data only for the specified purpose.

As a 77joy member, you have several important rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data when certain conditions are met.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to object: You may object to your data being used for specific purposes.

To exercise any of these rights, please contact us at our support email. We will respond to your request within 30 business days. Please note that in some cases, legal obligations may prevent complete deletion of certain data.

77joy is strictly for users aged 18 and above. Anyone under 18 is not permitted to use this platform, and we do not collect data from minors under any circumstances.

If a minor is found to have opened an account by mistake, the account will be closed immediately and all collected data will be deleted.

77joy employs industry-leading security technologies to protect your data:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewalls are in place to block unauthorized access.
• Regular Audits: Regular system audits conducted by third-party security specialists.
• Password Hashing: Your password is never stored in plain text.
• Suspicious Activity Detection: Our AI-powered systems instantly detect any unusual login activity or transactions.

That said, no one can guarantee 100% security on the internet. You also play a role — use a strong password, never share your login credentials, and avoid logging in over public Wi-Fi.

For any questions, complaints, or requests regarding the Privacy Policy, please reach out to the 77joy support team. We are available 24/7 to assist you.

• Email: [email protected]
• Live Chat: Instant contact from any page on the platform
• Response Time: Typically within 24 hours; up to 30 business days for complex matters

We take every concern seriously and work to resolve it as quickly as possible. Your trust and satisfaction are what matter most to 77joy.